Microsoft recently announced the launch of its latest AI product, Dynamics 365 Copilot. This new offering aims to provide interactive and AI-powered assistance across various business functions, from sales to supply chain management.
As businesses continue to rely on CRM and ERP systems for critical customer and business data, the need for automation and efficient data management becomes increasingly important.
According to a recent survey on business trends, nearly 9 out of 10 workers hope to use AI to reduce repetitive tasks in their jobs. With Dynamics 365 Copilot, organizations can empower their workers with AI tools that automate tedious tasks, allowing them to spend more time on the best parts of their jobs.
Improving Business Functions with AI-Powered Assistance
Copilot in Dynamics 365 Customer Service empowers agents to deliver exceptional customer care. AI can draft contextual answers to queries in both chat and email, in addition to providing an interactive chat experience over knowledge bases and case history so that AI-powered expertise is always available to answer questions.
With this addition, Microsoft is also making it easier for customer service departments to build virtual agents in minutes with conversation boosters through the use of products like Power Virtual Agents, which harnesses the power of Azure OpenAI Service and Bing to provide answers from company websites and internal knowledge bases that you choose.
One of the key benefits of Dynamics 365 Copilot is its ability to reduce the time spent on clerical tasks. With Copilot in Microsoft Dynamics 365 Sales and Viva Sales, AI can help write email responses to customers and even create an email summary of a Teams meeting in Outlook. With sellers spending as much as 66% of their day checking and responding to emails, this presents a significant business upside to give the seller more time with their customers.
Copilot in Microsoft Supply Chain Center proactively flags external issues such as weather, financials, and geography that may impact key supply chain processes. Predictive insights then surface impacted orders across materials, inventory, carrier, distribution network, and more. Supply chain planners can then automatically draft an email generated by Dynamics 365 Copilot to alert impacted partners and mitigate potential disruptions before they happen.
What can we do for you?
At DevWise, we specialize in implementing and customizing Microsoft Dynamics 365 for our clients, and our expertise in extending the platform through custom integrations with legacy systems, ecommerce portals, and websites is unmatched. Our team has experience in helping companies customize Dynamics 365 to meet their specific business needs, such as streamlining workflows, automating repetitive tasks, and providing data-driven insights.
We understand the importance of utilizing the latest technologies to improve business functions, and our experience in extending Dynamics 365 through custom integrations and customizations is a testament to our expertise in the field. By leveraging the Dynamics 365 Copilot and other AI-powered tools, we can help businesses unlock the full potential of their CRM and ERP systems, providing valuable insights and improving operational efficiency.
In Summary
Microsoft Dynamics 365 Copilot is a game-changing tool for businesses looking to increase productivity and efficiency across multiple departments. With its AI-powered assistance and automation of repetitive tasks, organizations can empower their workers to focus on the best parts of their jobs and achieve better outcomes.
Questions? Comments? Feel free to contact us. We know how to help you to succeed on your next project.
